Qwest – my worst nightmare returns

Here is a sad, sad tale, one that many out there have shared. I just moved to a town that does not have the same cable provider as I had at my old place, and am now sadly stuck with the company I used in the past and hated: Qwest. Or “Qworst” as a friend of mine who used to work there called it.

Here’s a brief rundown of their most recent failures:

• Failed to provision my phone line with an unpublished number as I clearly requested during my initial sales call.
• Failed to provide me with a usable residential number; the one that they gave me belonged to a business that has recently gone out of business. You can imagine the types of calls I get - all day, everyday.
• Failed to change my phone number as requested; they processed the first line item on my change order, which was to unpublish my number and then called the order complete. They completely ignored the primary request, which was to change the phone number.
• Failed to provide me with reasonable download speeds. 1.5 Mbps is the published maximum in this day and age? Are you serious? Naturally, I average about 150 Kbps. I am pretty sure this is worse throughput than I used to get my first time around with Qwest, which was in the dark ages of the Internet in the late 1990s. FML.

Unfortunately, the alternatives are worse. Go to yelp and look up Broadstripe communications for the greater Seattle area, and you will understand why there is no way in hell I will try them as an Internet provider. For now, I am stuck in this adversarial relationship with a utility provider that I hate, and there appears to be no way out of it. Maybe I should just say to hell with it and get a satellite phone. Oh that’s right I need a fax machine…. The one bright spot is that my company reimburses me for this pathetic service, and at least it is not money out of my pocket.

Update 6/21/11: Check out the comments for additional context! Yee haw.